EVN – Energieversorgung Niederösterreich AG
Introduction of a CRM system for sales and customer service
Replacing a custom-built legacy system with a standard CRM under a tight schedule. Within three months, scope and requirements were structured, the EU tender was prepared and evaluated, and the implementation was supported.
01
Objective
The client's custom-developed legacy system was to be replaced by a standard CRM – the specification phase was planned within three months.
02
Approach
- Creation of a scope document covering dozens of processes and hundreds of requirements in three months
- Preparation of the EU tender including integrator evaluation
- Bid evaluation and project planning lead
- Support of the project as proxy product owner and agile coach
03
Result
Structured capture of scope and requirements, a prepared and evaluated EU tender, and closely supported implementation within the specified timeline.
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Christian Buchegger
Chief Sales Officer & Authorised Signatory
